Shipping policy

1. General
We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.


2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.


Order below €40  Order of €40 or more
Netherlands € 3,95 Free
Order below €100 Order above €100 or more
Europe 9,95 Free

 

3. Returns

3.1 Return Due To Change Of Mind

Pixelhobby will happily accept returns due to change of mind as long as a request to return is received by us within 8 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and the customer will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed and you will be notified trough email. Only the value of the returned goods will be refunded not any shipping that has been paid.


3.2 Warranty Returns

Pixelhobby will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Pixelhobby to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)


4. Delivery Terms

4.1 Transit Time 

In general, domestic shipments are will be delivered in 1-2 business days. Shipments within Europe will arrive in 3-5 business days. 

4.2 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.


4.3 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.


4.4 P.O. Box Shipping

Pixelhobby will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.


4.5 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.


4.6 Items Out Of Stock

If an item is out of stock, you will be notified and will be asked whether you want a refund or wait until the item is back in stock.


4.7 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.


5. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service at info@pixelhobby.com. 


6. Duties & Taxes

6.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website


6.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and undefined encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to undefined at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.


7. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched contact us at info@pixelhobby.com. If an order has already been dispatched please refer to our refund policy.

 

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.


9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.


9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.


10. Customer service

For all customer service enquiries, please email us at info@pixelhobby.com